Full-Time | Public Safety Dispatcher I - $3,859 - $4,692 Monthly
Full-Time| Public Safety Dispatcher II - $4,392- $5,339 Monthly
Under general supervision, receives emergency and non-emergency calls; dispatches Police and emergency units; maintains contact with personnel in the field; operates a variety of transmitting/receiving equipment; performs a variety of general support duties related to dispatch activities; and does related work as assigned.
Public Safety Dispatcher I
This is the entry-level class in the public safety dispatching class series. Public Safety Dispatcher I’s learn to perform dispatching related duties and responsibilities. Advancement to the II level requires an incumbent to successfully complete the Dispatching In-Service Training Program. Advancement to the next level is not automatic and requires an evaluation by management of the incumbent’s skill and performance levels. This is a civilian position.
Public Safety Dispatcher II
Public Safety Dispatcher II’s are required to be able to dispatch emergency and non-emergency calls to either Police or emergency services personnel out in the field. Promotion to this level is not automatic and requires an evaluation by management of an incumbent’s skill and performance levels. This is a civilian position.
Receive requests for Police and emergency services over the phone; answer 911 calls; screen incoming calls to determine necessity, priority, and type of response required; monitor other radio frequencies to be aware of incidents elsewhere that may affect operations.
Dispatch, as necessary, Police and other emergency units in response to calls for service or requests from Officers in the field; use appropriate terminology and cite Code sections by number; call public and private agencies, such as allied law enforcement, hospitals, towing services and utilities, and request mutual assistance when necessary.
Keep track of Police unit locations and status; maintain constant radio communication with personnel in the field; run warrant checks on subjects, registration checks on vehicles, and property checks; relay information and instructions to personnel in the field.
Maintain accurate log of incoming service requests and actions taken; prepare other reports and records as directed; maintain files necessary for dispatch as assigned; enter, update, and retrieve information from the computer and teletype networks.
Operate a variety of public safety telecommunications equipment; test and inspect equipment as needed.
Train, supervise and advise Public Safety Dispatch personnel when providing temporary relief for Public Safety Dispatch Supervisor as assigned (applies to full-time staff only).
Provide temporary and vacation relief for other staff as necessary.
Work mandatory overtime as assigned (applies to full-time staff only).
Provide general information to the public; as necessary, refer callers to appropriate agencies; calm callers; maintain professionalism in radio transmissions during hectic, tense, and dangerous situations.
Interact with co-workers at all levels in the organization in a collaborative and customer service oriented manner.
Maintain prompt and regular attendance.
Perform all duties within the context of the City's Mission Statement and Organizational Values.
Any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential job duties of the position is qualifying. Incumbents will possess the most desirable combination of training, skills, and experience, as demonstrated in their past and current employment history. A typical example includes:
Experience: Public Safety Dispatcher I
Experience: Public Safety Dispatcher II
One year of current full-time experience operating a public safety Computer Aided Dispatch (CAD) system; or have been employed as a full-time, non-probationary Public Safety Dispatcher with eligibility for re-hire within one year of the application.
Experience with SunGard/OSSI CAD system.
Some knowledge of:
Considerable knowledge of (Applicable to Public Safety Dispatcher II only):
Chino Police Department
5450 Guardian Way
Chino, CA 91710
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