Public Safety Dispatcher I & II

Full-Time | Public Safety Dispatcher I - $4,094 - $4,978 Monthly

Full-Time| Public Safety Dispatcher II - $4,660- $5,664 Monthly

 

Click Here to Apply Immediately

 

Offering Excellent Benefits
3% Cost of Living Adjustment effective 7/1/20
$1,445 monthly benefit bank for health insurance

*Lateral dispatcher new-hires are eligible to receive a $5,000 hiring bonus; $2,500 at time of hire and $2,500 at the completion of probation*

For a list of current job openings, please visit the City of Chino website under employment opportunities 

 

Public Safety Dispatcher I & II Job Description

 

Typing Requirement:

 

This position requires a minimum typing speed of 40 net words per minute, with fewer than 10 errors. All qualified applicants who are invited to interview will be required to bring a valid typing certificate on the day of their interview. The typing certificate must be from an accredited school/agency, and dated within the past twelve months. This also applies to internal applicants not currently working in a job classification that requires typing at 40 net words per minute. Note: Online typing certificates will NOT be accepted.

 

Definition: 

Under general supervision, receives emergency and non-emergency calls; dispatches Police and emergency units; maintains contact with personnel in the field; operates a variety of transmitting/receiving equipment; performs a variety of general support duties related to dispatch activities; and does related work as assigned. 

 

CLASS CHARACTERISTICS:

Public Safety Dispatcher I

This is the entry-level class in the public safety dispatching class series. Public Safety Dispatcher I’s learn to perform dispatching related duties and responsibilities. Advancement to the II level requires an incumbent to successfully complete the Dispatching In-Service Training Program. Advancement to the next level is not automatic and requires an evaluation by management of the incumbent’s skill and performance levels. This is a civilian position.

Public Safety Dispatcher II

Public Safety Dispatcher II’s are required to be able to dispatch emergency and non-emergency calls to either Police or emergency services personnel out in the field. Promotion to this level is not automatic and requires an evaluation by management of an incumbent’s skill and performance levels. This is a civilian position.

 

ESSENTIAL FUNCTIONS:

 

  • Receive requests for Police and emergency services over the phone; answer 911 calls; screen incoming calls to determine necessity, priority, and type of response required; monitor other radio frequencies to be aware of incidents elsewhere that may affect operations.

  • Dispatch, as necessary, Police and other emergency units in response to calls for service or requests from Officers in the field; use appropriate terminology and cite Code sections by number; call public and private agencies, such as allied law enforcement, hospitals, towing services and utilities, and request mutual assistance when necessary.

  • Keep track of Police unit locations and status; maintain constant radio communication with personnel in the field; run warrant checks on subjects, registration checks on vehicles, and property checks; relay information and instructions to personnel in the field.

  • Maintain accurate log of incoming service requests and actions taken; prepare other reports and records as directed; maintain files necessary for dispatch as assigned; enter, update, and retrieve information from the computer and teletype networks.

  • Operate a variety of public safety telecommunications equipment; test and inspect equipment as needed.

  • Train, supervise and advise Public Safety Dispatch personnel when providing temporary relief for Public Safety Dispatch Supervisor as assigned (applies to full-time staff only).

  • Provide temporary and vacation relief for other staff as necessary.

  • Work mandatory overtime as assigned (applies to full-time staff only).

  • Provide general information to the public; as necessary, refer callers to appropriate agencies; calm callers; maintain professionalism in radio transmissions during hectic, tense, and dangerous situations.

  • Interact with co-workers at all levels in the organization in a collaborative and customer service oriented manner.

  • Maintain prompt and regular attendance.

  • Perform all duties within the context of the City's Mission Statement and Organizational Values.

 

QUALIFICATIONS:

Any combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential job duties of the position is qualifying. Incumbents will possess the most desirable combination of training, skills, and experience, as demonstrated in their past and current employment history. A typical example includes:

Education:

  • High School Diploma or G.E.D. (required).

Experience: Public Safety Dispatcher I

  • One year of work experience which required considerable public contact.

Experience: Public Safety Dispatcher II

  • One year of current full-time experience operating a public safety Computer Aided Dispatch (CAD) system; or have been employed as a full-time, non-probationary Public Safety Dispatcher with eligibility for re-hire within one year of the application.

  • Experience with SunGard/OSSI CAD system.

Some knowledge of:

  • Dispatching activities.
  • Record keeping principles and practices.
  • Modern office procedures, methods, and practices.

Considerable knowledge of (Applicable to Public Safety Dispatcher II only):

  • Related office methods and procedures, record keeping system, forms, correspondence, reports, and other materials common to operation of a Police department.
  • Police and/or emergency service dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency.
  • Agencies involved with Police activities.
  • Penal Code, Vehicle Code, and the local municipal code.
  • 911 System and Deaf Translation System.
  • Computerized systems used in municipal law enforcement agencies.

Skill in:

  • Operation of a variety of office equipment, including typing at a minimum rate of 40 net words per minute.

Ability to:

  • Learn to assess and prioritize emergency situations.
  • Learn City dispatching codes, policies, and procedures.
  • Remain calm and learn to make rapid decisions exhibiting sound judgment in emergency situations.
  • Learn to operate complex radio and telephone systems.
  • Read and interpret street maps.
  • Deal tactfully and courteously with the public, City staff, and co-workers.
  • Understand and follow verbal and written directions.
  • Use correct English grammar, punctuation, and spelling.
  • Communicate clearly and concisely, both orally and in writing.
  • Work safely and efficiently.
  • Establish and maintain cooperative working relationships.
  • Work various shifts.
  • Work mandatory overtime as assigned.
  • Learn to operate a computer terminal and other office equipment quickly, accurately and, at times, concurrently.
  • Dispatch Police and other emergency units quickly and effectively.
  • Speak precisely.
  • Work under pressure and exercise good judgment.
  • Learn to effectively communicate and elicit information from upset and irate callers.
  • Use good judgment in handling sensitive and/or confidential matters with discretion and maintain the privacy of such information.
  • Follow standard broadcasting procedures and rules (APPLICABLE TO PUBLIC SAFETY DISPATCHER II ONLY).
  • Use a variety of codes and computer commands (APPLICABLE TO PUBLIC SAFETY DISPATCHER II ONLY).
  • Operate a computer terminal and other office equipment quickly, accurately and, at times concurrently (APPLICABLE TO PUBLIC SAFETY DISPATCHER II ONLY).
  • Understand, explain, and apply policies and procedures (APPLICABLE TO PUBLIC SAFETY DISPATCHER II ONLY).
  • Work with a minimum of supervision (APPLICABLE TO PUBLIC SAFETY DISPATCHER II ONLY).
  • Learn and apply supervisory skills, such as analyzing and solving work-related problems, assigning work, and training and supervising personnel (APPLICABLE TO PUBLIC SAFETY DISPATCHER II ONLY).
  • Use good judgment in handling sensitive and/or confidential matters with discretion and maintain the privacy of such information (APPLICABLE TO PUBLIC SAFETY DISPATCHER II ONLY).   
 

SPECIAL REQUIREMENTS:

  • Possess certificate verifying successful completion of a P.O.S.T. Basic Dispatch Academy (preferred for Dispatcher I, required for Dispatcher II and part-time/on-call staff).
  • Work rotating shifts, weekdays, weekends, evenings, and holidays (hours/days will be adjusted as needed).
  • Report immediately to work for emergency coverage and to other than Police facility.
  • Ability to type at a minimum rate of 40 net words per minute, with no more than 10 errors.
  • Successfully pass a practical test (may be required).
  • Receive satisfactory results from a background investigation, a polygraph test, psychological evaluation, physical examination, which includes a drug screen, and an administrative review. 

Police Background Investigation / Administrative Review


Police Officers are assigned to work in the Chino Police Department facility and have access to Police Department databases and confidential information systems. As a result, applicants are required to successfully complete a Police background investigation and a final administrative review conducted by the Chino Police Department. The background investigation will also include passing a polygraph examination.  Applicants may be disqualified from further consideration for employment by the Chino Police Department  during the background investigation process for reasons including, but not limited to: arrests and/or convictions; a history of substance abuse; high risk driving behaviors and/or an excessive number of traffic citations/collisions; thefts from past employers and/or performance, tardiness, absenteeism in work history; poor credit history such as bankruptcies, foreclosures, repossessions, collections, or liens. The following is an example of areas that are examined during the police background investigation:

  • Relatives, acquaintances, personal and professional references are contacted and asked to provide information regarding the applicant's suitability for the position.
  • Residence and neighborhood checks are conducted for all locations listed in the applicant's history of residence.
  • Work history and experience are examined to determine the applicant's trustworthiness, dependability, work relationships and job performance.
  • Educational history is verified and examined.
  • Military service records are verified.
  • Criminal history, driving history, and insurance records are collected and examined.
  • Consideration is given to the applicant's history of managing personal finances; however, being in debt does not automatically disqualify an applicant.

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Contact a Recuiter:

(909) 334-3190

Jobs@chinopd.org

Chino Police Department
5450 Guardian Way
Chino, CA 91710

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